Orders & Shipping

Q: How do I place an order?
A: Simply browse our products, add your favorites to the cart, and checkout securely. We’ll send you an email confirmation once your order is placed.

Q: Do you ship worldwide?
A: Yes! We ship to most countries. Shipping options and rates will be shown at checkout.

Q: How long will my order take to arrive?
A: Delivery times depend on your location. Standard shipping usually takes 5–12 business days, while express options are available at checkout.

Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods displayed at checkout.

Q: Is my payment information safe?
A: Absolutely. PluggyShop uses industry-standard encryption and secure payment gateways to keep your information protected.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day hassle-free return policy. If you’re not satisfied, contact us within 30 days of receiving your item.

Q: How do I request a return or exchange?
A: Simply reach out to our support team at pluggycar@gmail.com with your order number, and we’ll guide you through the process.

Q: When will I get my refund?
A: Once we receive your returned item, refunds are usually processed within 3–7 business days.

Products & Warranty

Q: Are your products covered by a warranty?
A: Yes, most of our products come with a 1-year warranty against manufacturing defects. Details are listed on each product page.

Q: How do I know if a product is compatible with my device?
A: Each product page includes detailed specifications and compatibility notes. Still unsure? Reach out, and we’ll be happy to help.

Customer Support

Q: How can I contact PluggyShop?
A: You can contact us anytime on our Contact Us page. Our support team typically responds within 24 hours.

Q: Do you have a live chat option?
A: Yes! Check the bottom-right corner of our site during business hours to chat with a support agent in real time.